Our Services
Negotiation
This phase focuses on accurately capturing customer needs. Initially, through online or offline communication, we clarify the customer’s requirements for the backpack’s purpose, quantity, budget, material (e.g., nylon, leather), color, special features (waterproof, multi-layer), and logo printing. After documenting and confirming the requirements, the design team produces 3D renderings and material color swatches, adjusting the design based on customer feedback. For complex or large-volume orders, we produce one or two samples for the customer’s review. These samples are then optimized based on any modifications requested, and the customer signs a sample confirmation letter before finalizing the production schedule.
Protocol
The agreement is the foundation for protecting rights and interests. It is first drafted based on the requirements and sample standards. It covers information about both parties, product details (based on the sample), payment method (e.g., 30% upfront, 50% before shipment, 20% after acceptance), delivery time, quality inspection, liability for breach of contract, and dispute resolution. Both parties will conduct internal review and negotiate revisions, and upon reaching agreement, sign the agreement (in person, by mail, or electronically). The customer pays the agreed-upon down payment, and we initiate the manufacturing process upon receipt.
Production
First, raw materials such as fabrics and zippers are purchased. The quality inspection department verifies the material, specifications, and certifications, and any defective products are promptly returned or replaced. The production department develops plans based on order volume and delivery deadlines, clearly defining each process milestone. During production, dedicated personnel conduct quality inspections after each process (e.g., cutting dimensions and sewing strength), and regularly conducts load and water resistance testing on samples. Finished products are released into storage after passing full inspection. Defective products are returned for repair or re-production to ensure that only qualified products are received.
Transportation
First, choose sea freight, air freight, or international express delivery based on the customer’s location, order volume, and delivery time. Partner with a qualified freight forwarder and sign a transportation contract. Prepare customs declaration and inspection documents (invoices, packing lists, etc.) and complete relevant formalities. The goods are packaged in cartons with cushioning material, marked with shipping marks, and shipped to the port/airport for loading. Track the shipment status in real time using the order number, provide regular feedback to the customer, and coordinate and resolve any issues promptly.
Deliver
Upon arrival of the goods at the port, we notify the customer to clear customs and pick up the goods, and assist with document preparation. The customer inspects the goods according to the agreed quantity, appearance, and quality. Any issues are promptly communicated with, and returns, exchanges, or compensation are processed as agreed. Upon satisfactory acceptance, the customer pays the balance, and we issue an invoice. We initiate after-sales service, providing maintenance advice, warranty services, and regular follow-up visits. Finally, we organize and archive the cooperation documents (agreements, receipts, etc.) to support subsequent process optimization.
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